Our gift cards expire 1 year after their original purchase date.

Sadly, we do not ship our gift cards. You can schedule an e-voucher to email your loved one with a digital card, or please feel free to drop into any of our venues and collect one.

Out gift cards can be used against our Bottomless packages. However, if you wish to redeem your card against a package, please contact us here with your voucher number and we will convert this into a promo code which will discount your voucher amount against a package online when booking.

Yes, our Gift cards can be redeemed against any of our rooms, at any of our venues. To do this, simply give the venue a call and explain you will be paying with a gift card and we will book your stay direct.

By sending an e-giftcard, the recipient has access to their gift card via their phone. This can be added to their mobile phone’s ‘wallet’ and redeemed in part whenever is convenient for them. You can also schedule email delivery for any date you would like so you don’t forget.

If you have accidentally lost your gift card, please contact a member of the team at hello@hotelsinternational.co.uk, we will need as much detail as possible including the purchasers name and date of purchase. We can then reissue you a card for the outstanding balance.

You can use your gift card in as many transactions as you like. We will redeem the outstanding amount to cover the cost of your bill, and any remaining balance stays on your card for next time. Please note, gift cards cannot be exchanged for cash.

You can check your balance anytime by visiting this link, and selecting ‘check my balance’.